Return & Exchange Policy

                                              ZOUQ FASHION

                                  EXCHANGE & RETURN POLICY

At ZOUQ FASHION, we are dedicated to ensuring your satisfaction with our products. If you find any reason to return or exchange your purchase, please review our policy below:

Returns:

Items must be returned within 7 days of the purchase date.
All items must be in their original condition, unworn, unwashed, and with all tags attached.
Refunds will be issued to the original payment method used for the purchase.
Original shipping charges are non-refundable.
Exchanges:

Exchanges are accepted within 7 days of the purchase date.
All items must be in their original condition, unworn, unwashed, and with all tags attached.
Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.
How to Return or Exchange:

Contact our customer service team at Whatsapp +923308882819 or call us at 04237352819 to initiate the return or exchange process.
Package the item(s) securely in the original packaging, if possible.
Include a copy of the original invoice or order confirmation.
Ship the item(s) to: ZOUQ LG-1 Mughal Trade Center Ewing Road Neela Gumbad Anarkali Lahore.
Once we receive the returned item(s), we will process your refund or exchange within 7 business days.
Non-Returnable Items:

Items marked as final sale.
Items purchased using a promotional discount code or during a sale event.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Questions or Assistance: If you have any questions about our return and exchange policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team at Whatsapp +923308882819 or call us at 04237352819.